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FAQ's

Basic FAQsOrdering & Quoting


Basic FAQs
How long have you been in business?

We have been in the printed circuit board business for almost 20 years now. We are currently the largest privately owned PCB shop in the United States.

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What are your hours of operation?

We are open 24 hours a day, M-F, but our sales offices are open 7 AM CDT - 5 PM CDT.

Facility & Manufacturing: 2 Shifts, Around the Clock

Engineering: 2 Shifts, Around the Clock

Sales & Management: 7AM CDT - 5 PM CDT - Online orders 24/7/365!

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Where is eFabPCB located?
 

 We are conveniently located just off the Kennedy Expressway near Ohare Airport in Elk Grove Village Illinois.

2001 Landmeier Road, Elk Grove Village, IL 60007

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How large is the manufacturing facility?

Our headquarters in Elk Grove Village, Illinois has 76,000 sq.ft of automated process technology. Our offshore alliances include a new 200,000 sq.ft. facility located in Baroda, India, currently beginning limited operations and alliances with China facilities.

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How many people are employed by your company?
Over 300 people are employed with us right now. As we grow so must our staff. Upon completeion of our new facility we will have approx. 1,000 employees.
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Are you ISO9001:2000 QMS Certified facility?
Yes we are!
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Are you Military approved?
Yes we are MIl-P- 55110 approved!!
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Can eFabPCB build Lead-Free product?

Yes! Below are additional Lead-Free FAQs 

Do any of eFabPCB's products contain the substances banned by the RoHS legislation?

            Yes. Some printed circuit boards contain lead, which is a component of the Tin/Lead Hot Air Leveled Solder specified in many fabrication drawings.

  

Is there an alternative to Tin/Lead Hot Air Leveled Solder?

            Yes. Alternatives available from eFabPCB are Immersion Tin(a.k.a. White Tin), OSP, Electroless Nickel Immersion Gold (ENIG or Au Flash), Immersion silver and Lead Free Hot Air Leveled Solder. More information on the pro’s and con’s of each of these processes is available.

 

Final Finish Comparison Matrix Interpretation Immersion Silver (IAg) ENIG (Electroless Ni/Imm Au) Organic solderability coatings (OSP) Immersion Tin (ISn) HASL (no-lead) HASL (Tin/lead)
Lead free compatible, RoHS compliant required yes yes yes yes yes no
Solder joint integrity (how good and reliable is the solder joint) self explanatory very good good good good good best
Shelf life (with proper storage) self explanatory 12 months 12 months 12 months 12 months 12 months 12 months +
Assembly heat cycles (# of passes through reflow) > is better multiple multiple multiple multiple multiple multiple
Fab thermal shock (thermal shock during PCB fabrication) very low is best very low low very low very low high high
Wettable (how easily does the solder flow onto the surface) self explanatory very good good good good acceptable best
Solder paste printability (co-planarity of the finish for fine pitch devices) self explanatory excellent excellent excellent excellent poor poor
Solder pot compatible (low possibility of solder pot contamination) desired yes monitor Au concentration yes yes yes no (if using no lead solder pot)
Low contact resistance (resistance of the finish) yes is good yes yes yes no no no
Aluminum wire bonding (can this finish be used with Al wire bonding) yes is good yes yes no no no no
Process cost to PCB fabricator self explanatory med high low med high low
Sources: Cookson Electronics

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When can eFabPCB supply Lead-Free products?

            Lead-Free Prototype and Production parts are available now. Let us contact your engineering group to determine the most compatible construction for your assembly process.

 

Will my assembly temperatures be affected.

            Yes. Depending on the lead-free materials used. Most customers report an increase of aproximatly 30° C in reflow, and 10° C for wave solder pots, with both of these profiles requiring slightly longer dwell times. Results vary widely depending on chosen process and equipment.

 

Is FR-4 laminate RoHS compliant?

            Yes. FR-4 laminates contain Tetrabromobisphenol-A  (TBBPA) as a flame retardant. There are no legal restrictions on the use of TBBPA anywhere in the world. RoHS has only identified Polybrominated Biphenyls (PBBs) and Polybrominated Diphenyl ethers (PBDEs) as restricted substances.

            It should be noted, however, that FR-4 has a glass transition temperature of  130° C-140° C. Other, higher Tg and Td laminates may be required for the elevated soldering temperatures. eFabPCBs highly trained representatives can help you to decide alternative choices if required.

 

Is the Lead-Free information I am reading on the internet accurate?

            Unfortunately not in all cases. Some product manufacturer’s have manipulated facts in order to present their materials as being the easy lead free answer. This has created confusion and in some cases panic. As in all projects involving change, testing, doing your homework, testing sample runs, destructive testing, your customer involvement, life cycle testing;These are the only methods of insuring success.

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What quantities can you produce?
The question should be "what can't we produce"! We can build any size order from 1 piece prototypes to the highest production quantities.  
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How do I qualify for a credit line?

You must be an established customer of eFabPCB or an affiliate to qualify for a credit line. We do ask that 5-10 orders be placed with us prior to a credit line being requested.

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How do I open a credit line with eFabPCB.com once I am qualified?

Please fax 3 credit references to (847) 290-9823 and label the cover sheet "eFabPCB credit references".  Please allow 48-72 hours for a decision to be rendered.

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How can I get started?

Completing the following simple steps will open up a fast and efficient way to place your printed circuit board orders with a reliable, and better than affordable domestic PCB fabricator. You will be the recipient of product meeting high standards of quality delivered consistently on time. Our expectation is to make you a repeat customer.

 Take a minute and give us a trial run:

Register Registering will allow you to build your user profile providing you with the capability to easily navigate the system, place quotes, transfer files, enter orders, check status and communicate with eFabPCB staff members. This is a one-time event unless your information changes in the future!

Quote – The most user-friendly quote system that makes purchasing a pleasure, not a chore.

Order Entry – Review your order, either save it for a later purchase or purchase on the spot.

Payment/File Transfer – You can store your credit card info in your secure and private member location, and it will automatically fill all the boxes in for you! Transfer your PCB data in a Zip file to our server safely and securely

Complete – You will get a confirmation that the files are received and your order will be processed. Print the order confirmation right from the website!

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Is my personal information secure?
Yes, our entire system is protected by Verisigns Secure Sockets Layer (SSL) technology that secures our Web site by encrypting information and providing authentication. We will never sell, trade or give out any contact information of our customer base. We value your privacy as much as you do.
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Ordering & Quoting
Do I need to create an account to place a quote or an order?
Yes, creating an account will give you access to all orders that you placed with us and allow you to quickly reorder parts in just a few simple steps.  As a registered user, you can save your quotes and place an order within 30 days for the price that was given to you when you saved your quote.
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How do you calculate lead times?

A 3 week turn is 21 business days. A one week turn is 7 business days and so on.

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What if a specification is on the "Capabilities" section, but not on the Quote System?
Please send us an instant message through your Message Center with your specs and we will get back to you with an answer and or quote.
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How long is a quote valid?
All quotes that are saved into your data base will be valid for 30 days. All quotes left in any Saved Quote data base will be cleaned out after it is there for more than 30 days.
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What if my board is smaller than the required .40" specification?

Feel free to contact us via email, Sales@eFabPCB.com, or click here to contact us

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Will my credit card information be protected from hackers?
Yes, eFabPCB utilizes a Secure Sockets Layer (SSL) technology that secures our Web site by encrypting information and providing authentication.
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What requirements are needed on my design to meet the Proto-Power Pack Special Offer?

Due to the low-cost aspects of this offer, all of the below requirements must be maintained. Also, please note that anything that does differ from the required specs will be adjusted or ignored.

  • .062" Thick, FR4, 1 - 2 oz Cu., HASL, 2 Green Masks, 1 White Top Legend 
  • Individual Pieces Only, Routed. No Scoring. No Beveling. No Controlled Impedance.
  • No arrays, No multiple parts and part numbers, No plated slots, No gold.
  • MAXIMUM MANUFACTURABLE DIMENSIONS: 17x23 Single & Double Sided- 15.5x21.5 Multi-Layer
  • Maximum board dimensions shall not exceed 80 sq./in. total. 
  • Tolerances: Holes +/-.003", x/y tolerance +/- .005", annular ring min .008", min LPI dam of .008".
  • Line and space densities no less than 8 mils, Smallest finished Via .014", Largest finished hole .25".

Click Here to Go Back To Proto-Power Pack!

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